Assemblyman Ha Young-je: "Kakao's 'Blackout Incident' Has Only 3 Dispute Mediation Counselors"

[Asia Economy Reporter Lim Hye-seon] It has been revealed that Kakao currently has only three personnel handling telecommunications dispute consultations following the service disruption caused by the SK C&C Pangyo Data Center fire.

According to data submitted by the Korea Communications Commission to Ha Young-je, a member of the National Assembly's Science, Technology, Information and Broadcasting Committee from the People Power Party, there are currently six telephones for dispute resolution (one for office use, three for consultation, and two for mediation meetings), with three consultants available.

The Korea Communications Commission announced on the 15th that it plans to encourage resolution of disputes arising during user damage relief processes through the telecommunications dispute mediation body following the "Kakao outage incident." However, unlike telecommunications companies, Kakao does not have a properly established telecommunications dispute mediation body.

The telecommunications dispute mediation system is designed to resolve disputes between users and telecommunications service providers amicably through agreement and mediation before proceeding to legal procedures such as lawsuits. The Telecommunications Dispute Mediation Committee, established under Article 45-2 of the Telecommunications Business Act, consists of 10 members from the legal sector, civic groups, and others, and handles dispute mediation through procedures including dispute consultation, pre-mediation agreement, and dispute mediation.

Assemblyman Ha Young-je pointed out, “Support to strengthen the telecommunications dispute mediation function should be expanded to address damages caused by the recent Kakao outage incident and the rapidly increasing telecommunications disputes to protect consumer rights.”

This content was produced with the assistance of AI translation services.