Sojingong Launches Investigation into Small Business Damage Related to Kakao Service Disruption

[Image source=Yonhap News]

[Asia Economy Reporter Kwak Min-jae] The Small Enterprise and Market Service (SEMAS) announced on the 19th that it will operate a 'Damage Report Center' to investigate damages suffered by small business owners due to the Kakao service outage.

Since the majority of small business owners conduct business activities such as reservations and consultations based on Kakao services, numerous cases of damage have emerged due to this service disruption. SEMAS explained that this reflects the urgent need for a swift investigation as voiced by those on the ground.

SEMAS plans to promptly investigate the damage status of small business owners by utilizing both online and offline channels available to the organization.

On-site consultation surveys will be conducted at 77 regional centers nationwide to identify types and cases of damage. An online 'Damage Report Center related to Kakao Service Outage for Small Business Owners' will also be operated on the SEMAS website to accept reports online.

The damage report investigation will be conducted in detail, including basic information of small business owners, Kakao service items used, sales fluctuations, and consumer complaints.

Park Sung-hyo, Director of SEMAS, said, "We have established the Damage Report Center to promptly identify the status of damage cases related to the Kakao service outage that occurred on the 15th," adding, "We will prepare support measures that can directly or indirectly help small business owners."

This content was produced with the assistance of AI translation services.