Naver "Restoration of Service Disruption Due to Fire at Pangyo Data Center"

[Asia Economy Reporter Seungjin Lee] Naver has completed the restoration of all services that experienced disruptions due to the SK C&C Pangyo Data Center (IDC) fire that occurred last weekend.

On the 18th, Naver announced, "Due to the fire at the Pangyo Data Center on the 15th, some functions such as search, news, shopping, cafes, blogs, Series On, Open Talk, and Smart Store Center experienced errors, but all service functions have now been fully restored and are available for use."

Naver apologized again for the inconvenience caused by the service disruptions and provided contact information for each service’s customer center for any additional issues.

Earlier, service disruptions occurred in Naver’s live commerce service 'Shopping Live' and MY (My) Place 'Receipt Review,' where reviews were not being displayed.

According to a Naver official, most of the functional errors in Naver’s major services caused by the data center fire were restored within six hours from the time of the incident (around 3:30 PM on the 15th). However, some issues such as images not appearing on certain blogs are still being addressed and restoration work is ongoing.

Meanwhile, Kakao has restored 11 of its overall services, but services like KakaoTalk and the portal site Daum have not yet been fully restored.

At SK C&C, the current power supply rate at the Pangyo Data Center is about 95%, similar to the level seen the previous afternoon. Kakao reported difficulties in restoring services because the power supply rate has not reached 100%.

The 95% power supply rate refers to the entire Pangyo Data Center building and does not mean that the power supply rate to Kakao’s servers housed in the data center is at 95%.

For KakaoTalk, the advertising message sending function in Talk Drawer and Talk Channel, as well as the search function in Shopping, are currently being restored. For Daum, the search functions for Mail and Cafe are being restored. KakaoPay’s major financial transaction services have been completed, but 1:1 mail and others are still under restoration.

This content was produced with the assistance of AI translation services.