Kakao Launches Emergency Response Committee for User Damage Reports and Consultations... Damage Report Channel to Be Opened Soon

[Image source=Yonhap News]

[Asia Economy Reporter Oh Su-yeon] The Korea Communications Commission (KCC) held a standing committee countermeasure meeting related to Kakao at 10 a.m. on the 17th and announced that it discussed measures to protect users following the fire at the SK C&C Pangyo Data Center that occurred on the 15th.

The KCC stated that it will prioritize resolving public inconvenience and strengthen cooperation with the Ministry of Science and ICT to promptly restore services to normal. Based on a swift and accurate assessment of user damages, it will prepare measures to protect users.

The KCC requested Kakao the day before to establish a dedicated support window for receiving and consulting on user damages. Kakao plans to launch a separate damage report channel within this week and begin accepting reports, coinciding with the launch of its emergency countermeasure committee.

The KCC plans to inspect whether prompt compensation is provided according to procedures such as the terms of service for the reported user damages.

In particular, to facilitate rapid user damage consultation and relief, the KCC will actively utilize the ‘Online Damage 365 Center’ and link it with Kakao’s damage report channel. Additionally, in case of related disputes, the KCC’s Telecommunications Dispute Mediation Committee will ensure that user protection measures are effectively implemented.

The KCC will continue to consult and review related measures with Kakao’s emergency countermeasure committee and others regarding user damage situations to provide user damage relief.

Furthermore, the KCC plans to promptly promote comprehensive institutional improvements for user damage relief, such as strengthening the operator’s responsibility in the event of value-added telecommunication service interruptions, enhancing user notification obligations, and expanding notification methods to ensure practical user damage relief.

This content was produced with the assistance of AI translation services.