Samsung Life Insurance Launches 'Ttundeun-tan Customer Care Service' to Support 100-Year Life
Easily and Quickly Access Over 30 Customer Care Services by 5 Utility Types
[Asia Economy Reporter Changhwan Lee] Samsung Life Insurance announced on the 29th that it will launch the 'Ttunduntan Customer Care' service to support customers' essential needs for a 100-year life: 'strong body, reliable coverage, and solid retirement.'
Ttunduntan Customer Care is a customer-tailored service brand that systematizes various customer service contents provided by Samsung Life Insurance in an easy-to-understand way at a glance.
About 30 service lineups classified based on five customer benefits?useful transactions, easy and fast claims, special care, comprehensive coverage, and rewarding benefits?can be checked at a glance through a newly established menu on the website.
This is explained as an effort to improve accessibility and convenience so that customers can easily use various benefits that they had not been aware of and thus could not utilize.
Looking at each service, useful transactions propose services that help customer convenience, such as premium discount systems, emergency fund utilization, and customer plaza visit reservations.
Easy and fast claims offer various services related to insurance claim submissions. In particular, through the insurance money search service launched last month, customers can check expected insurance money and necessary documents for claims more easily and quickly.
Special care provides wealth management (WM) consulting offered by Samsung Life Insurance's affluent client specialized consulting organization, the FP Center and Family Office, as well as specialized services for senior and disabled customers.
Comprehensive coverage allows customers to check necessary coverage from multiple angles through health asset/coverage design/integrated pension consulting and also receive insurance product proposals. Additionally, through rewarding benefits, customers can conveniently access Samsung Financial's Monimo and The Health.
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A Samsung Life Insurance official stated, “We hope that all customers can easily and conveniently experience useful benefits and insurance transaction services through Ttunduntan Customer Care,” and added, “We plan to continuously provide differentiated customer experiences and benefits unique to Samsung Life Insurance in the future.”
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