Kyungdong Navien Provides Indoor Thermostat Screen to Assist Visually Impaired Users

Indoor Thermostat with Voice Guidance and Convenient Interface Eases Inconvenience for Visually Impaired
Braille Stickers, Notices, and Voice Manuals Also Provided to Customers Using Navien Condensing ON AI

Kyungdong Navien Interface Supporting Visually Impaired.
Photo by Kyungdong Navien

[Asia Economy Reporter Kim Jonghwa] Kyungdong Navien is providing the industry's first support interface for the visually impaired to facilitate convenient boiler use.

Kyungdong Navien has developed a visually impaired support interface consisting of a room controller with voice guidance, Braille stickers to help verify control functions, Braille instructions for product usage, and a voice manual. Notably, the effort to make boiler functions more accessible through Braille is the first attempt in the industry. The Braille stickers and instructions are provided together with the thermostat.

The voice manual can be downloaded from the official Kyungdong Navien website and listened to at the 'Seoul Consumer Goods Information Plaza.' Kyungdong Navien offers both the product and service free of charge to allow more customers to benefit.

The support interface is available free of charge upon application for customers using the newly launched water heater, 'Navien Condensing ON AI.' Related consultations and inquiries can be made through the Kyungdong Navien customer center and the 'Disabled Consumers Union,' and the replacement of the room controller is carried out by a Kyungdong Navien service engineer visiting directly. Kyungdong Navien plans to expand services for the visually impaired in future new products to enhance customer convenience.

This is not Kyungdong Navien's first effort to resolve customer inconveniences. In May, Kyungdong Navien introduced the industry's first 'Visible ARS' system to eliminate blind spots in voice ARS usage, allowing customers to visually apply for various services such as fault resolution, usage guidance, and service time inquiries. Moreover, it shortened the time customers had to repeatedly listen to missed guidance messages, enabling more convenient consultations.

A Kyungdong Navien representative stated, "This service is part of our efforts based on the management philosophy of 'corporate social contribution' to contribute to society through necessary technologies and services," adding, "We will continue our efforts to be a partner for a comfortable living environment for all customers."

This content was produced with the assistance of AI translation services.