Gwangju Bank Operates Customer-Customized 'Flexible Business Hours Branches'

[Asia Economy Honam Reporting Headquarters Reporter Park Jin-hyung] Gwangju Bank announced that it will operate 'Flexible Business Hours Branches' from 10 a.m. to 4 p.m. on weekdays at two branches in the Gwangju area.

The branches are Gwangju Bank Bongseon E-Mart Branch and Shinsegae Branch, which have flexibly adjusted their business hours to match the opening hours of large marts and department stores, thereby enhancing convenience for local residents and customers, including visitors to large marts and department stores.

As all banks temporarily shortened their business hours to 9:30 a.m. to 3:30 p.m. on weekdays due to the COVID-19 situation, causing customer inconvenience, Gwangju Bank decided to operate flexible business hours to alleviate customer inconvenience and expand face-to-face channel contact points by reflecting customer demand for face-to-face financial services such as loan and asset management consultations.

Starting with this, Gwangju Bank plans to further expand 'Flexible Business Hours Branches' by comprehensively considering the opinions of customers and employees.

Park Jin-young, Head of Sales Planning Department, said, "Although non-face-to-face financial transactions have become active after COVID-19, many customers still want to receive financial consultations face-to-face for transactions that require sufficient consultation," adding, "Through the operation of 'Flexible Business Hours Branches,' we will enhance customer convenience and secure differentiated competitiveness unique to bank face-to-face channels in competition with internet banks."

This content was produced with the assistance of AI translation services.