LG Uplus Opens CX Innovation Center at Daejeon R&D Center

At the CX Innovation Center, trainees are conducting practical training through role-playing as customers and managers.

[Asia Economy Reporter Lim Hye-sun] LG Uplus announced on the 25th that it has opened the CX Innovation Center for customer service training at its Daejeon Research and Development (R&D) Center.

The CX Innovation Center is a place where members of LG Uplus's network division, who directly interact with customers, learn customer service (CS) tasks through role-playing. Trainees can experience realistic learning in the CX Innovation Center, which spans a total area of 221 ㎡ (approximately 67 pyeong) and recreates home and office environments, by practicing customer response tasks such as installing ultra-small repeaters and handling faults. It is expected that the training effect will be enhanced through more practical and specific feedback in an environment identical to customer contact points.

Customer service training is structured in stages, including a basic course for new employees, a CS improvement course, and an advanced CS course, and is conducted 50 times annually for about 800 members.

Since 2020, LG Uplus has been operating the 'Network School' at the Daejeon R&D Center, which provides safety training and job training. In the Network Safety Experience Center, 3,921 LG Uplus employees and partner trainees have taken safety training over three years since its opening. Starting this year, safety experience training has been expanded to include partner members beyond the network division.

Meanwhile, LG Uplus is also conducting the company-wide 'Why Not' campaign, which listens to customers' voices with the goal of innovating customer experience. Since March, LG Uplus has been selecting employees who have achieved outstanding results in their work as brand photo models and photographing them.

This content was produced with the assistance of AI translation services.