Hwasun-gun Operates 'Civil Complaint Guidance Assistant'

Improving Service Quality

[Hwasun=Asia Economy Honam Reporting Headquarters Reporter Kim Ji-woon] Hwasun County (Governor Gu Bok-gyu) announced on the 22nd that it will implement the ‘Civil Service Guide Assistant’ system to improve the quality of civil service administration.

On the 18th, during the personnel appointment of security guards and public officials, the county assigned two security guards to the county office civil service room and one to the Hwasun-eup Administrative Welfare Center civil service room to serve as professional guide assistants.

The reason for assigning security guards as dedicated civil service guide assistants is to provide continuous guidance services and enhance the professionalism of the work.

The guide assistants inform visitors on how to use unmanned civil service issuance machines and fax machines, and provide directions to departments and responsible personnel within the government building.

The guide assistants are expected to be of great help to citizens visiting the civil service room or government building for the first time or those unfamiliar with civil service procedures.

A Hwasun County official stated, “We have implemented the guide assistant system so that all citizens visiting the civil service room can experience civil service administration with ease,” and added, “We will continue to discover and promote civil service administration services that provide a high level of satisfaction to increase citizen satisfaction.”

Hwasun=Asia Economy Honam Reporting Headquarters Reporter Kim Ji-woon yjm3070@asiae.co.kr

This content was produced with the assistance of AI translation services.