Jangseong-gun Operates 'Civil Complaint Guidance Assistant System'

[Jangseong=Asia Economy Honam Reporting Headquarters Reporter Jo Hangyu] Jangseong-gun, Jeollanam-do, operates the ‘Civil Service Guide Helper System’ to provide prompt and friendly civil service centered on residents.

According to the county on the 27th, the ‘Civil Service Guide Helper System’ is a system designed to facilitate civil service convenience by guiding citizens on civil service counters and departments, how to fill out and submit various civil service application forms, and how to use unmanned civil service issuance machines, copiers, and fax machines, so that citizens can resolve civil service issues without difficulty.

The county plans to assign team leader-level employees with extensive administrative experience as helpers to minimize inconveniences for civil service users, such as preventing unnecessary revisits by residents.

In particular, for permits related to construction and development activities, which have complicated civil service procedures, the county will provide resident-centered administrative services through grievance counseling and other support.

Additionally, the civil service office has been equipped with hearing aids, wheelchairs, and Braille guidebooks to ensure that the elderly and disabled have no difficulties in handling civil service matters.

A county official said, “We will do our best to practice customer-impressed administrative services tailored to the perspective of civil service users to improve the quality of administration and enhance user satisfaction.”

Jangseong=Asia Economy Honam Reporting Headquarters Reporter Jo Hangyu baekok@asiae.co.kr

This content was produced with the assistance of AI translation services.