KT Commercializes 'AI Voice Banking' Based on AI Voice Platform

Customers are easily making transfers by voice through the 'AI Voice Banking' service on IBK Industrial Bank's 'i-ONE Bank' app.

[Asia Economy Reporter Lim Hye-seon] KT announced on the 15th that it has jointly developed and commercialized the 'AI Voice Banking' service based on the AI voice recognition platform Giga Genie Inside with IBK Industrial Bank.

The development of the ‘AI Voice Banking’ service was carried out based on the ‘Joint Discovery and Development Cooperation for New Businesses Utilizing Digital New Technologies’ agreement signed by KT and IBK Industrial Bank in August last year. Both companies have been maintaining a cooperative relationship for digital transformation (DX) in the fields of AI, big data, and cloud.

IBK Industrial Bank applied the ‘AI Voice Banking’ service to its mobile banking application ‘i-ONE Bank’ and updated it. The newly applied AI Voice Banking related functions through the ‘i-ONE Bank’ update include three features: Easy Remittance, Menu Search, and Daily Conversation.

‘Easy Remittance’ is a TokTok Remittance-based service that allows users to quickly and conveniently send money to accounts registered with nicknames. For example, to send 50,000 won to an account registered as “Mom,” you simply run the app, say “Send fifty thousand won to Mom,” and press the send button.

‘Menu Search’ is a function that finds financial service-related menus by voice instead of text. Through ‘Daily Conversation,’ users can call up and check news briefings or weather information by voice.

KT plans to strengthen its financial DX business based on AI technology by continuing strategic cooperation for service advancement, starting with the joint development of the voice banking app with IBK Industrial Bank.

This content was produced with the assistance of AI translation services.