Toss: "No indiscriminate trading of personal information... Will improve insurance consultation process"

Denial of Allegations Regarding the Sale of Personal Information of 130,000 People

[Image source=Yonhap News]

[Asia Economy Reporter Minwoo Lee] Toss recently denied allegations that its affiliate Toss Insurance and individual insurance agents sold member information for a fee. It also stated that it will improve the consultation process from the customer's perspective.

On the 10th, Toss operator Viva Republica addressed the recent controversy, saying, "There was no indiscriminate trading of personal information, and paid matching was conducted only for some customers who applied for insurance consultations," adding, "We will clearly specify whether insurance customer information is accessed for a fee and the consent process."

This explanation came after reports emerged that Toss sold personal information of 130,000 agents, which led to the spread of a 'Toss boycott movement' and intensified the controversy.

Accordingly, Toss plans to specify in the consent process that when selecting insurance consultation in the 'My Insurance' service, agents will access customer information for a fee. This is described as a measure to supplement the existing 'Consent to Provide Personal Information to Third Parties.'

A Toss official stated, "The report that personal information of 130,000 Toss members was sold to agents is not true. Regardless of the controversy, we will responsibly accept the current situation and use it as an opportunity to further develop services from the customer's perspective."

So far, Toss has operated a service that connects customers who want insurance consultations with professional agents. Recently, it started a paid matching service targeting excellent agents. The information of matched customers is provided not as actual phone numbers but as one-time safe numbers. Personal information such as insurance subscription details accessed by agents for consultation is automatically destroyed if the customer stops the consultation.

This content was produced with the assistance of AI translation services.