Non-Face-to-Face Welfare Assistance Request Service Without Visit or Phone... Apply from the 9th on Seoul Welfare Portal
Not only individuals but also neighbors who discover households in financial crisis or institutions like NHIS and SH can apply
Enter necessary support details such as livelihood, housing, and medical care for consultation and customized welfare services
[Asia Economy Reporter Lim Cheol-young] From now on, individuals who need to apply for welfare services or report neighbors in financial crisis will be able to apply anytime and anywhere via mobile and internet without having to visit the local community service center in person.
On the 9th, the Seoul Metropolitan Government announced that it will launch the "Non-face-to-face Welfare Assistance Request Service" on the "Seoul Welfare Portal." This service allows not only the households in crisis but also neighbors who discover households in financial difficulty, as well as employees of institutions such as the National Health Insurance Service and Seoul Housing & Communities Corporation (SH), to apply online. Applications can be made even outside the operating hours of the community service centers, reducing the inconvenience of in-person visits and greatly improving convenience for citizens.
Users can access the service by clicking "Request Welfare Assistance for Households in Crisis" on the main page of the "Seoul Welfare Portal" website or by scanning the QR code, then proceed with identity verification to apply. Applicants select one of the following: ▲Self ▲Neighbor ▲Institution, then check what kind of assistance the target needs and enter the support request details along with the applicant’s basic information.
Submitted welfare assistance requests are reviewed by the relevant community service center, followed by counseling to determine the appropriate support services for the recipient. Applicants receive notification messages on their mobile phones according to the processing stage, and can also check the status of their requests in the welfare history section within the "Seoul Welfare Portal."
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The Seoul Metropolitan Government expects that the "Non-face-to-face Welfare Assistance Request Service" will encourage more active reporting and assistance requests from residents who discover neighbors in financial crisis. Gu Jong-won, Director of Welfare Planning at Seoul City, said, "With the launch of the 'Non-face-to-face Welfare Assistance Request Service,' citizens in need of help will be able to apply more conveniently and receive appropriate services in a timely manner." He added, "We look forward to more active participation and applications from citizens who discover neighbors in welfare blind spots facing crises."
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