Woori Bank Expands Operation of Employee Task Automation Service 'Consultation Assistant'

Branch Staff-Designed Work Automation Program Boosts Employee Satisfaction
Reflecting On-Site Feedback, Enhances Customer Consultation Satisfaction and Employee Convenience Through Efficient Task Management

[Asia Economy Reporter Sim Nayoung] Woori Bank, a subsidiary of Woori Financial Group, announced on the 30th that it will enhance and expand the operation of its customer consultation RPA (Robotic Process Automation) program called ‘Sangdam Doumi’ (Consultation Assistant). This program was designed and created directly by regular bank employees rather than IT staff, and due to the very high satisfaction of the employees who used it, the enhancement was made just five months after its launch in October last year.

‘Sangdam Doumi’ is a program that automates various simple and repetitive tasks required during customer consultations by branch employees, such as printing real estate registration certificates. With this enhancement, employees can pre-set daily repetitive tasks to run automatically as soon as the PC is turned on, and an automatic reminder function has been added to notify them at desired times so they do not forget essential daily tasks. In particular, even complex multi-step tasks can be processed at once by simply entering keywords into the ‘Sangdam Doumi’ search bar, which analyzes the keywords.

The enhancement of ‘Sangdam Doumi’ was rapidly promoted in an agile manner by the newly established ‘DT Frontier Team’ through this year’s organizational restructuring, which is responsible for planning, development, and operation. Notably, all members of the ‘DT Frontier Team’ are MZ generation employees with branch work experience, allowing them to fully reflect field opinions.

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