LG Electronics Launches Pre-Inspection Service for Whisen Air Conditioners

Pre-Inspection Service Until the End of May
‘Smart Diagnosis’ Air Conditioner Event Starting from the 31st

LG Electronics is offering a pre-inspection service until the end of May for customers using Whisen air conditioners to check their products in advance. LG Electronics employees are introducing the 'Smart Diagnosis' service, which can automatically inspect 33 items of the air conditioner through the LG ThinQ app.

[Asia Economy Reporter Park Sun-mi] LG Electronics is conducting a pre-inspection service until the end of May to help customers using Whisen air conditioners check their products in advance and stay cool during the hot summer.

On the 29th, LG Electronics announced that customers using Whisen air conditioners can apply for a pre-inspection by contacting the LG Electronics service customer center, and then receive a text message guiding them on how to perform a self-check of the filter, remote control batteries, and other conditions. The self-check method can also be found through customer support on the LG Electronics website. After performing the self-check, if additional action by an engineer is required, customers can request a visit service.

Customers can also easily perform a self-check of their Whisen air conditioner through the ‘Smart Diagnosis’ feature in the LG ThinQ app. Smart Diagnosis inspects 33 items including the basic operation of major air conditioner components such as temperature sensors, inverters, fan motors, compressors, and the refrigerant status. If an abnormality is detected, it displays an error code and symptoms on the screen. Customers can check the diagnosis results and immediately call the customer center for service consultation and necessary measures.

If an engineer visits the customer’s home for additional inspection after the self-check and Smart Diagnosis, the additional inspection fee including travel expenses is free of charge. However, separate costs may occur if parts replacement or refrigerant injection is required.

Additionally, LG Electronics will hold an event for two months starting from the 31st to encourage the use of Whisen air conditioner Smart Diagnosis. Customers who apply for the event on the LG Electronics website and complete the Smart Diagnosis will receive various benefits such as LG Electronics premium home appliances including the PuriCare AeroTower, CordZero A9S cordless vacuum cleaner, and mobile gift certificates.

Jung Yeon-chae, Vice President and Head of Customer Value Innovation Division at LG Electronics, said, “Smart Diagnosis is a customer-centered service that can be easily done anytime at the customer’s convenience without needing to coordinate schedules with engineers,” and added, “We will continue to discover various services that provide innovative experiences for customers throughout the product usage period.”

This content was produced with the assistance of AI translation services.