Shinhan Bank Expands AI Banker Financial Services... Credit Loan Applications Also Available

The First AI Banker Introduced in the Financial Sector, Expanding Financial Service Scope and Leading AI in Finance
Over 40 Financial Tasks Available Including New Savings and Credit Loan Applications Through AI Banker

[Asia Economy Reporter Song Hwajeong] Shinhan Bank announced on the 18th that it will expand the range of financial services provided by its artificial intelligence (AI) bank teller to more than 40 services, including new savings and deposit accounts and credit loan applications, and apply them to the digital desk, a video consultation window.

Shinhan Bank's AI bank teller, which was the first in the financial sector to offer customer-facing services last September, has been expanding its scope from simple guidance services such as customer greetings and menu searches to basic financial services like account inquiries and transfers by utilizing video synthesis and voice recognition technologies on digital financial devices such as the digital desk and digital concierge.

To actively expand the range of financial services provided by the AI bank teller, Shinhan Bank has advanced the system by diversifying scenarios for frequently requested loan services and added more than 40 financial services including ▲opening deposit and withdrawal accounts ▲opening savings and deposit accounts ▲issuing balance and certificate of deposit statements. Notably, this expansion includes loan services such as ▲credit loan applications and ▲deposit-secured loan applications, significantly broadening the AI bank teller’s customer-facing service scope across the entire financial service spectrum.

Through this, customers can quickly handle financial tasks such as account opening, product subscription, and loan applications via the AI bank teller without waiting for branch staff or video consultation employees at the digital desk. If additional or specialized consultation is needed, customers can conveniently connect to a video consultation employee to carry out their desired tasks.

Shinhan Bank plans to apply the AI bank teller with expanded financial service capabilities to about 40 branches, focusing on digital desks at digilog branches such as Seosomun and Hanyang University, and gradually expand further.

A Shinhan Bank official stated, "The new path Shinhan Bank aims to take in finance is to be a 'digital company that connects customers and the future with trust,' and the AI bank teller will lead the way. We will continue to expand the financial service tasks of the AI bank teller in line with Shinhan Financial Group’s vision of 'easier, more comfortable, and newer finance' and shape the future of finance together with our customers."

Meanwhile, Shinhan Bank has deployed digital desks capable of video consultations for financial services at over 100 branches, including customer-centric branches with many walk-in customers and unmanned branches called digital lounges, and is expanding nationwide to minimize customer inconvenience caused by branch consolidations.

This content was produced with the assistance of AI translation services.