Hyundai Commercial Launches Industry's First Chatbot Consultation Service in Industrial Finance Sector

Reflecting the Characteristic of a High Corporate Ratio Among Customer Proportions

[Asia Economy Reporter Yu Je-hoon] Hyundai Commercial has introduced chatbot consultation services for the first time in the industrial finance industry.

Hyundai Commercial announced on the 15th that it has launched the 'Hyundai Commercial Chatbot' service, which is available 24 hours a day.

The Hyundai Commercial Chatbot is the first in the capital industry handling industrial finance to be designed to provide consultations not only for individual customers but also for corporate clients. This reflects the fact that due to the nature of commercial vehicle drivers' work, it is difficult to use the automatic response system (ARS) during customer center operating hours, and that the proportion of corporate customers is high among the customer base.

Hyundai Commercial first enhanced customer convenience by providing services such as inquiry of payment amounts and overdue amounts, and issuance of repayment schedules, which are the most frequent ARS consultation topics, based on business know-how accumulated since 2007 in installment financing for commercial vehicles and machinery equipment.

When comparing this chatbot service with the existing human consultation service through simulations, call waiting times were eliminated and consultation time was reduced by about 40%, receiving positive feedback during the test period. Hyundai Commercial plans to offer additional services such as immediate payment, early repayment, and contract cancellation within the first half of the year, and to make these available on the official website and the commercial vehicle customer-exclusive mobile application 'GoTruck'.

Hyundai Commercial stated, "It is true that capital companies handling industrial finance have not been proactive in digital finance due to the complex business structure and the preconceived notion that customers would be reluctant to use digital services. We will take the lead in improving customer convenience by proactively adopting digital finance in response to changes in the financial environment and customer needs."

This content was produced with the assistance of AI translation services.