Gwangju Fire Department Establishes 'AI-Based 119 Emergency Call Reception System'

Expectations for Swift and Accurate Disaster Situation Assessment

[Asia Economy Honam Reporting Headquarters Reporter Yoon Jamin] The Gwangju Metropolitan City Fire Safety Headquarters has established and officially launched the 'AI-based 119 Emergency Call Reception System.'

According to the Gwangju Fire Safety Headquarters on the 17th, the 119 call reception system based on voice recognition displays the caller's voice and the key words of the report content as text simultaneously with the call reception.

The 119 situation room operator can quickly grasp the disaster situation by looking at the screen.

In addition, the system analyzes the disaster location mentioned by the caller and links it to the existing Geographic Information System (GIS), allowing faster and more accurate identification of the disaster site.

As a result of a pilot operation over the past month, it was analyzed that the process was shortened by about 9.6 seconds compared to handling call reception relying solely on the caller's voice.

It is expected that disaster situations and locations can be identified more quickly in the future, enabling faster dispatch.

Go Minja, head of the city Fire Safety Headquarters, said, "It is meaningful to introduce AI technology into the 119 call reception system in Gwangju, an AI-centered city," and added, "We will continue to do our best to make Gwangju a safe city through continuous advancement of the 119 call reception system."

This content was produced with the assistance of AI translation services.