Coinone Establishes Dedicated User Protection Department... "Continuous Monitoring and Advancement of Protection System"

Photo by Coinone

[Asia Economy Reporter Lee Jung-yoon] Coinone, a domestic cryptocurrency exchange, announced on the 14th that it has established a dedicated user protection department.

With the establishment of the dedicated department, Coinone plans to strengthen its secure transaction system by separating the existing customer service (CS) and the large financial dedicated center.

The newly established dedicated user protection department will handle ▲abnormal transactions, client hacking, financial accidents ▲response to investigative agencies ▲public institution responses such as debt collection seizure and release ▲customer complaints and other internal and external user protection tasks. Additionally, it plans to enhance planning and improvement efforts for user protection, including the advancement of the FDS (Fraud Detection System).

As a formal virtual asset business operator, Coinone also intends to meet user protection standards and minimize financial accident risks. By systematizing the previously integrated customer operation (CS) tasks and user protection tasks, it aims to provide customers with prompt and efficient CS while further strengthening expertise in financial accidents, investigations, and public institution responses.

Coinone has also significantly reduced the number of voice phishing damage cases by continuously advancing internal and external regulations and systems for investor protection.

Cha Myung-hoon, CEO of Coinone, stated, "As criminal attempts targeting virtual assets become increasingly sophisticated and diverse day by day, Coinone is continuously reviewing and advancing its investor protection system." He added, "We will actively work to prevent financial accidents, including voice phishing, so that investors can safely manage and invest in virtual assets."

This content was produced with the assistance of AI translation services.