Gokseong-gun Realizes Impressive Administration with Life Empathy Civil Complaint Service

Providing Various Civil Complaint Services to Enhance Public Service Satisfaction

[Gokseong=Asia Economy Honam Reporting Headquarters, Reporter Cha Jong-sun] Gokseong-gun, Jeollanam-do announced that it will provide various civil complaint services this year to enhance residents' satisfaction with public services.

The county will continue to offer interpretation services for civil complaints and assistance with filling out civil complaint forms for migrants and foreigners who are not familiar with the Korean language, following last year.

As multicultural families and foreign workers increase, these services have been well received by making it easier for them to use civil complaint services.

The current number of registered foreigners in Gokseong-gun reaches 451.

Adding residents who have acquired Korean nationality among marriage migrant women, the number of service beneficiaries is estimated to be even higher.

In particular, by utilizing the foreign language skills of marriage migrant women to provide services, it is expected to help create jobs for migrant women.

The county is also actively promoting the issuance of next-generation electronic passports, introduced on December 21 last year.

The next-generation electronic passport has changed its material from paper to polycarbonate, does not include the resident registration number's last digits, and has enhanced durability and security.

‘Civil complaint form QR codes’ have been installed and posted at the county office civil service center, 11 town and township civil complaint counters, and the official Gokseong-gun website.

Civil petitioners can scan the QR codes with their smartphones to easily and conveniently check examples of forms required for certificate issuance or various administrative reports.

Currently, six frequently used forms are provided, including passport application, moving-in report, power of attorney for seal certificate issuance, resident registration certificate issuance application, and moving-in household inspection application, with plans to expand to family relationship reports in the future.

For residents caught in sudden rain without an umbrella, a Happy Umbrella Rental Service is also operated.

Any citizen needing an umbrella during rain or snow can use it free of charge and return it within three days. Umbrellas can be rented at the county office civil service center and 11 town and township offices.

Going forward, Gokseong-gun plans to realize impressive administration by providing various life-related civil complaint services.

Currently, to respond to the demand for non-contact and non-face-to-face civil complaint services due to COVID-19, preparations are underway to install kiosk queue tickets.

Additionally, to improve the fingerprint registration process, which involves applying ink to fingers and collecting fingerprints, a non-contact electronic fingerprint registration scanner will also be introduced.

The county was selected as the best institution for three consecutive years until last year in the comprehensive information disclosure evaluation and was named an excellent institution in the 2021 comprehensive civil complaint service evaluation.

A county official said, “We believe that every small interest in the public service delivery process returns as greater satisfaction to residents. We will provide warm civil complaint services that naturally bring smiles through meticulous consideration.”

Gokseong=Asia Economy Honam Reporting Headquarters, Reporter Cha Jong-sun cha6960@asiae.co.kr

This content was produced with the assistance of AI translation services.