‘Ga’ Grade Again! ... Busan Office of Education Customer Service Tops Nationwide for 3 Consecutive Years

Ranked 1st Among 304 Institutions Including 17 Metropolitan and Provincial Offices of Education Nationwide

Busan Metropolitan Office of Education received an 'A' grade in the 2021 Comprehensive Civil Service Evaluation, securing first place for three consecutive years.

[Asia Economy Yeongnam Reporting Headquarters Reporter Lee Seryeong] The Busan Metropolitan Office of Education received an 'A' grade once again in the 'Comprehensive Civil Service Evaluation' jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission, securing first place for three consecutive years.

The 2021 Comprehensive Civil Service Evaluation assessed 304 institutions, including central administrative agencies, 17 metropolitan and provincial offices of education nationwide, and metropolitan and basic local governments, based on civil service administrative activities, achievements, and civil complaint satisfaction over the past year.

The Busan Office of Education achieved excellent scores in all evaluation indicators, including civil service administrative management organization, provision of civil complaint information and operation of civil complaint laws, handling of civil complaints through the National E-People system, grievance complaint handling, and civil complaint satisfaction.

It received perfect scores in areas such as the head of the institution's civil service administrative performance, verification and inspection of civil complaint handling status, personal information protection education achievements, and the appropriateness of establishing civil service administrative and system improvement plans.

The scene from the 'Busan Education Live Talk Talk' event last December.

To hear voices from the field, regular meetings with parents of kindergartens, elementary, middle, and high schools and education policy discussions were held, and various online and offline communications with diverse groups through events like Busan Education Live Talk Talk also earned high marks.

The superintendent was evaluated positively for actively managing civil complaints by regularly checking the status of civil complaint handling every month, clearly implementing follow-up measures, and thoroughly conducting personal information protection-related education.

The effort to appropriately reflect the Ministry of the Interior and Safety's civil complaint guidelines in its own plans and to consider the characteristics of the institution was also recognized.

Superintendent Kim Seok-jun said, “Thanks to the relentless efforts of the Busan education family, we have secured the top spot for three consecutive years,” and added, “We will continuously improve civil service administration and systems to provide civil services centered on education consumers.”

This content was produced with the assistance of AI translation services.