Heungkuk Life Completes 2nd Phase of Business Automation Project... Annual Efficiency Increased by 20,000 Hours

Heungkuk Life Insurance announced on the 13th that it has completed the second phase of its Robotic Process Automation (RPA) project.

[Asia Economy Reporter Oh Hyung-gil] Heungkuk Life Insurance announced on the 13th that it has completed the second phase of its Robotic Process Automation (RPA) project.

RPA is a technology that automates simple and repetitive tasks that occur frequently using robot software, enabling fast and accurate processing. Heungkuk Life Insurance has implemented RPA across more than 30 tasks in a total of 12 departments.

Through the first phase last year, automation was applied to tasks such as insurance claim review, loans, and retirement pensions, and in the second phase, the scope of automation was expanded to contract management, customer support, and sales support tasks. Additionally, an RPA web portal was established to ensure stable operation and management systems.

Heungkuk Life Insurance explained that it expects to improve efficiency by more than 20,000 hours annually.

A representative from Heungkuk Life Insurance said, "Since robotic processes handle repetitive and simple tasks according to rules, the operational departments have gained more flexibility," adding, "We believe this will allow us to focus on more productive work."

This content was produced with the assistance of AI translation services.