Korean Air Digitizes Customer-Submitted Documents... First Airline Worldwide

Introduction of Electronic Document System e-DOC

A Korean Air employee is introducing the electronic document system (e-DOC), the first of its kind implemented by an airline worldwide.

[Asia Economy Reporter Dongwoo Lee] Korean Air announced on the 28th that it will be the first airline in the world to introduce an electronic document system (e-DOC). It has applied full digitalization to 23 types of documents that customers must fill out themselves, significantly enhancing convenience.

Customers using Korean Air can now fill out various documents that were previously completed on paper, such as the pet transportation pledge, unaccompanied minor transportation application, and health status pledge, anytime and anywhere using digital devices like smartphones and tablet PCs.

Reservation information is automatically reflected, reducing the amount of information customers need to enter themselves, and contact details and emails recorded in e-DOC are automatically updated in SKYPASS.

With the introduction of e-DOC, documents filled out by customers on digital devices are stored on a secure server. Branches domestically and abroad can view the document information stored on the secure server in real time using dedicated terminals. This enables faster customer service processing, significantly reducing customer waiting times. Additionally, since documents are automatically stored and disposed of on the secure server, personal information protection is further strengthened.

Lee Seung-beom, Vice President of Customer Service Division, stated, "The full-scale application of e-DOC is the result of Korean Air's efforts to improve customer-centered services accumulated as a global airline. Going forward, we plan to focus on actively practicing ESG management based on innovative customer services and further enhancing customer convenience."

This content was produced with the assistance of AI translation services.