IBK, Launches 'Branch Visit Reservation Service'

[Asia Economy Reporter Kiho Sung] IBK Industrial Bank announced on the 18th that it will implement a ‘Branch Visit Reservation Service’ that allows customers to make advance reservations for branch visits and receive guidance on required documents.

The visit reservation service can be applied for through the mobile banking app 'i-ONE Bank', and it is the first in the financial sector to offer service usage through ‘Naver Reservation’. Reservations can be made in one-hour increments within 10 business days from the next business day after the application date, and available services for reservation include deposits, funds, trusts, and personal loans.

When customers make reservations via Naver, notification messages are automatically sent through Naver alerts, and when reserved through i-ONE Bank, messages are sent via KakaoTalk and SMS, with the ability to check required documents. In the future, for customers wishing to visit on the same day, real-time waiting numbers per branch and daily branch congestion levels will be provided in three stages (Smooth, Normal, Congested).

IBK Industrial Bank plans to pilot the ‘Branch Visit Reservation Service’ at about 30 branches and gradually expand the target branches.

An IBK Industrial Bank official stated, “With the introduction of this service, customers will be able to receive prompt consultations without waiting time, making bank usage much more convenient,” and added, “We will also utilize the reservation service for financial consultations and consulting at headquarters in the future.”

This content was produced with the assistance of AI translation services.