Gwangyang Fire Station Launches Intensive Promotion of 119 Multi-Channel Reporting Service

Video Calls Between Reporters and 119 Operators, Reporting Possible via Text and Apps

[Asia Economy Honam Reporting Headquarters, Reporter Heo Seon-sik] Jeonnam Gwangyang Fire Station (Chief Choi Hyun-kyung) has launched a campaign to promote various 119 reporting methods using not only voice calls but also text messages, apps, and video calls according to the situation of the caller during disasters.

The '119 Multi-media Reporting Service' is a system that allows reporting via video calls between the caller and 119 situation personnel, as well as text and app-based reports. It enables emergency reporting even for foreigners, hearing-impaired individuals, or those who have difficulty communicating or making voice calls.

Text reporting is accepted by sending a message to the 119 number after typing the report, and attaching photos and videos is also possible.

App reporting is available by downloading and installing the '119 Report' app, selecting the reporting service, and submitting the report. GPS location information is sent to the control room, allowing confirmation of the caller's location.

A fire station official stated, “The usefulness of this multi-media reporting service is high, but some people do not use it because they are unaware of it.” He added, “We will strive to ensure that all citizens can use the 119 multi-media reporting service through continuous promotion.”

Asia Economy Honam Reporting Headquarters, Reporter Heo Seon-sik hss79@asiae.co.kr

This content was produced with the assistance of AI translation services.