Safe Calls Without Worrying About Personal Information Exposure... Mapo-gu Expands Mobile Administrative Number System

Emergency calls with civil petitioners possible during external business trips and after working hours... Over 500 dedicated officials for COVID-19 self-quarantine cases piloted, full expansion from November

Yoo Dong-gyun, Mayor of Mapo District

[Asia Economy Reporter Jong-il Park] “When managing COVID-19 self-quarantined individuals, there are often times after work when I need to urgently contact a civil petitioner. It was a bit uncomfortable to use my personal phone, but using the ‘Mobile Administrative Information Outgoing Service’ eliminates concerns about personal information exposure and is convenient.”

Mapo-gu (Mayor Yoo Dong-gyun) announced on the 4th that it will expand the ‘Mobile Administrative Information Outgoing Service’ to protect the personal information of public officials performing civil service duties.

The ‘Mobile Administrative Information Outgoing Service’ is a service that, when making or receiving calls and texts using a smartphone app (APP), displays the office administrative phone number instead of the personal mobile phone number.

Recently, as personal information exposure damage has increased due to COVID-19 and the need for information protection has been emphasized, the ‘Mobile Administrative Information Outgoing Service’ has emerged as an alternative by highlighting that it can effectively protect personal information at low cost compared to distributing individual work mobile phones.

By using this service, public officials can conveniently communicate with civil petitioners without exposing personal information via their personal phones during urgent situations outside working hours or when on field assignments.

Accordingly, since October, the district has been conducting a pilot operation targeting about 500 public officials dedicated to managing COVID-19 self-quarantined individuals, who frequently communicate with civil petitioners after working hours, and will fully expand the service starting November.

The target users of the ‘Mobile Administrative Number Outgoing Service’ are public officials and public employees performing civil service duties such as welfare and civil affairs, and the district plans to conduct a demand survey across all departments to promote the service.

A district official stated, “As the service expands to public officials frequently on external business trips, officials will be able to communicate with civil petitioners with peace of mind, and civil petitioners will be able to connect directly with officials on site, enabling more effective two-way communication.”

Yoo Dong-gyun, Mayor of Mapo-gu, said, “With the expanded introduction of the Mobile Administrative Number Outgoing Service, employees will be able to focus on their core duties with peace of mind, which is expected to improve the quality of administration. We will strive to implement administrative services that satisfy both civil petitioners and public officials.”

This content was produced with the assistance of AI translation services.