11st, Open Market Customer Satisfaction Survey 1st Place for 13 Consecutive Years

[Asia Economy Reporter Lim Chunhan] 11st announced on the 8th that it was selected as the number one open market for 13 consecutive years in the ‘2021 Korea Customer Satisfaction Index (KCSI) Survey of Korean Industries.’

KCSI is an index that quantifies customer satisfaction with products and services by industry in Korea, organized by the Korea Management Association Consulting. In this survey, 11st received high evaluations in categories such as ▲open market reliability ▲convenience of order/payment procedures and inquiry ▲security of applications and websites ▲detailed information provision about products.

11st has continuously developed its services from the customer’s perspective, improving shopping convenience and providing innovative services. In particular, to meet customer demand for fast and convenient shopping environments, it strengthened delivery services through various partnerships. This year, it started dawn delivery together with SSG.com and GS Fresh Mall, and successively launched next-day delivery in collaboration with the post office and same-day delivery using SLX courier service.

Lee Sangho, CEO of 11st, said, “We have achieved the valuable result of being ranked number one for 13 consecutive years, recognized for our continuous customer-centered service innovation every year. We will continue to do our best to build a shopping environment and improve services for both purchasing and selling customers, as well as to realize social value for mutual growth.”

This content was produced with the assistance of AI translation services.