Home&Shopping Announces Introduction of Consumer-Centric Management

Appointment of Lee Won-seop as Chief Customer Officer and Head of Management Division

At the Consumer-Centered Management Declaration Ceremony held on the 7th at the Home&Shopping headquarters in Gangseo-gu, Seoul, Kim Ok-chan, CEO of Home&Shopping (left), is presenting the appointment certificate for Chief Customer Officer to Lee Won-seop, Head of Management Division.

[Asia Economy Reporter Kim Cheol-hyun] Home&Shopping (CEO Kim Ok-chan) announced on the 7th that it held a Consumer-Centered Management (CCM) adoption declaration ceremony at its headquarters building in Magok-dong, Seoul. Considering the COVID-19 situation, only a minimal number of executives and employees, including CEO Kim Ok-chan, attended the ceremony, which was broadcast live via video conference to all employees.

CCM is a certification system that evaluates whether a company organizes all its activities from the consumer's perspective and continuously improves them. It is operated by the Korea Consumer Agency and certified biennially by the Fair Trade Commission. At the declaration ceremony, Lee Won-seop, Head of the Management Division, was appointed as the Chief Customer Officer (CCO) to establish a stable consumer-centered management system, and the attending executives and employees took a pledge together.

CEO Kim Ok-chan said, "Under the management philosophy of co-growth and coexistence with small and medium-sized enterprises, Home&Shopping has achieved remarkable growth over the past 10 years, and customer-oriented activities have been the foundation of this growth. With the adoption of CCM, we will actively implement a consumer-centered management philosophy to secure customer trust and contribute to sustainable management."

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