[2021 National Audit] "Consumer Agency Recall Recommendations Focused on Online Platforms like Naver"

[Asia Economy Reporter Kang Nahum] It has been revealed that recall (defect correction) measures by the Korea Consumer Agency have been concentrated on online platform operators such as Naver and 11st.

According to data submitted and analyzed by Kim Han-jung, a member of the National Assembly's Political Affairs Committee from the Democratic Party of Korea, from the Korea Consumer Agency, the total number of recommended recall products over the past five years (2017 to August 2021) was 987. This year, as of August, 229 recall recommendations have been issued, already surpassing last year's total of 221.

Among these, the number of recalls involving platform operators over the past five years was 512, and 166 cases occurred up to August this year, a sharp increase compared to 98 cases last year.

Naver had the highest number with 340 cases, followed by 11st (168 cases), Coupang (156 cases), eBay Korea (135 cases), and Interpark (82 cases). It was especially found that most of the recall recommendations involved overseas delivery products.

Representative Kim said, "As consumers' accessibility to overseas products through online platforms has increased, damages caused by overseas delivery products have also risen," adding, "Online platform operators need to make greater efforts to protect consumers by thoroughly reviewing products when onboarding overseas delivery items."

This content was produced with the assistance of AI translation services.