Jeonju-si Operates Monitoring Team for 'City Bus Service Improvement'

[Jeonju=Asia Economy Honam Reporting Headquarters Reporter Kim Han-ho] Jeonju City announced on the 4th that it will operate a monitoring team that directly boards city buses to evaluate user satisfaction.

The city bus citizen monitoring team consists of 140 citizens aged 17 or older who use city buses more than seven times a month.

The monitoring team will ride city buses directly for four months until November and conduct satisfaction evaluations in three areas?operation status, kindness, and vehicle management?covering 10 items.

Citizen monitors will receive one hour of volunteer time credit per evaluation, up to 30 hours per month, and those who participate more than seven times a month will be paid a monthly activity fee of 10,000 KRW. Outstanding participants will also receive commendations at the end of the year.

Jeonju City plans to forward administrative requests such as non-stop service, sudden acceleration, reckless driving, unkindness, and facility damage reported through monitoring activities to the respective bus companies for appropriate action.

Additionally, for courteous and safe exemplary drivers, objective fact-based stories will be recommended and reported to be reflected in the future selection of kind and safe city bus drivers.

Jeonju=Honam Reporting Headquarters Reporter Kim Han-ho stonepeak@asiae.co.kr

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