"Accurate Sales Analysis"... BGF Group Expands Adoption of Robotic Process Automation

BGF Group is expanding the adoption of the robotic process automation solution, 'RPA'.

[Asia Economy Reporter Lim Chun-han] BGF Group announced on the 19th that it will expand the introduction of the robotic process automation solution ‘RPA’ to streamline work processes and enhance the added value of human resources.

RPA is a technology that automates repetitive, simple, and rule-based large-scale tasks previously performed manually by humans by utilizing intelligent robotic processes. Through this, it is possible to achieve reduced work time, cost savings, and improved job satisfaction. BGF Group has been piloting RPA since 2019, applying it to a total of 14 departments and 36 tasks, and from this month, it will be fully expanded to sales field departments for the first time in the industry.

The on-site tasks where RPA is introduced include a total of 15 tasks such as extracting regular data reports, checking store information, and risk management. The efficiency gained through this can lead to the specialization and advancement of CU franchise management. With the automation of key on-site tasks, it is expected to improve productivity by reducing approximately 25,000 hours or 3,000 days of work annually. Meanwhile, BGF Group has given the title Al(R) Manager to RPA as a formal employee and even created an actual character.

A BGF Retail official said, “Sustainable growth of a company can only be realized when excellent capabilities of employees are supported by a systematic and smart work system,” adding, “Since employee job satisfaction has become a key indicator that determines a company’s future competitiveness, we will continue innovative attempts suitable for the Fourth Industrial Revolution era.”

This content was produced with the assistance of AI translation services.