Coinone Resumes Phone Consultations... "Customer Service Channels Expanded to 4"

[Asia Economy Reporter Gong Byung-sun] Domestic cryptocurrency exchange Coinone announced on the 15th that it will resume telephone consultations starting from the 15th. The customer service channels will also be expanded to four for greater customer convenience.

Coinone had suspended telephone consultations in February due to COVID-19. However, since the beginning of this year, it has continued to provide customer consultation services through chat consultations and one-on-one inquiries. In April, an offline customer center also began operations.

Telephone consultations will be available on weekdays from 10 a.m. to 7 p.m. The offline customer center located in Yongsan-gu, Seoul, will be open on weekdays from 10 a.m. to 6 p.m., while online customer services such as one-on-one chat consultations and KakaoTalk consultations will be available 24 hours a day.

Coinone explained that with the increase in customer consultation channels, customer convenience will also improve. According to Coinone, after operating the offline customer center, the volume of chat consultation inquiries has decreased by about 56%.

A Coinone representative stated, “Given the 24-hour operation nature of the exchange, active communication with customers is our top priority,” and added, “We will expand services tailored to customer convenience to create a safe trading environment.”

This content was produced with the assistance of AI translation services.