Seoul Grand Park Scores 78.27 in First Half Customer Satisfaction Evaluation... Up 2.93 Points from Last Year

Highest Customer Satisfaction Score Since 2014 Survey Initiation
Significant Improvement in Landscape Facility Maintenance and Rest Area Accessibility

[Asia Economy Reporter Lim Cheol-young] Seoul Grand Park announced on the 9th that it scored 78.27 points in the customer satisfaction evaluation for the first half of this year, an improvement of 2.93 points compared to last year's overall score.

According to Seoul Grand Park, the landscaping and scenery, and accessibility sections rose significantly, scoring 4.4 and 4.2 points respectively. This is the highest increase since the customer satisfaction evaluation began in 2014.

The customer satisfaction evaluation consists of 30 detailed items across six categories: accessibility, convenience, facility management, safety, landscaping and scenery, and friendliness. A total of 560 visitors to Seoul Grand Park participated. The target visitors were evenly distributed across their 20s to 50s age groups.

In the first half of this year, Seoul Grand Park introduced new gardening displays never seen before to provide visitors with joyful and exciting experiences, held a rose garden photo exhibition, and exhibited sculptures of endangered species in the central lawn plaza in front of the main information center, offering a healing space with various attractions for citizens exhausted by COVID-19.

In the second half of the year, the main gate environment construction of the zoo will be completed, and the area will be reborn as a place harmonized with nature. The 'Forest of Flowers' project, which will create beautiful gardens throughout the park, will be actively promoted.

Going forward, Seoul Grand Park plans to refer to the results of this survey to set specific improvement directions for insufficient areas and will carry out various efforts to increase satisfaction through on-site inspections, staff training, and self-management.

Lee Soo-yeon, director of Seoul Grand Park, said, "The results of this satisfaction evaluation are the outcome of improving the visitor environment from the perspective of visitors over the past six months since my appointment," adding, "All staff will continue to work together to ensure that visitors can experience joy and excitement within Seoul Grand Park and strive for continuous improvement every year."

This content was produced with the assistance of AI translation services.