Guidance on Vaccination Using AI Technology... Reduced Burden on Public Health Center Staff

KT Signs MOU with Korea Disease Control and Prevention Agency to Provide 'Vaccine Appointment Guide G Voice Bot' Service

[Asia Economy Reporter Cha Min-young] The Korea Disease Control and Prevention Agency (KDCA) is introducing a vaccine appointment guidance service based on KT's artificial intelligence (AI) technology. With a surge in inquiries about adverse vaccine reactions recently increasing the burden on public health center staff, AI technology is expected to shine in this situation.

On the 29th, KT announced that it signed a memorandum of understanding (MOU) with the KDCA's COVID-19 Vaccination Response Task Force to provide the 'Vaccine Appointment Guidance G-Voicebot' service.

The Vaccination Response Task Force plans to develop and launch the 'Vaccine Appointment Guidance G-Voicebot' service in July, which uses KT AICC G-Voicebot to inform vaccine recipients about reservation institutions and schedules, and automatically check for any adverse reactions through AI.

Since the Vaccine Appointment Guidance G-Voicebot makes calls to provide guidance, even citizens who are not familiar with information devices such as smartphones can use it comfortably.

Currently, inquiries about adverse reactions from vaccinated citizens are increasing at the KDCA customer center, public health centers, and vaccination centers. AI is expected to reduce the excessive workload of staff at vaccination centers and public health centers nationwide.

Meanwhile, KT's cloud-based AICC solution has obtained the Cloud Security Assurance Program (CSAP) certification provided by the government, enabling voicebot and chatbot services applying AI technology to be offered to public institutions on a cloud basis.

Based on MOUs signed this year with local governments such as Chungbuk Provincial Office and Gyeongbuk Provincial Office, KT has decided to introduce the Vaccine Appointment Guidance G-Voicebot service starting in July. Through the MOU with the KDCA, the service coverage area has been expanded.

Jung Eun-kyung, head of the KDCA COVID-19 Vaccination Response Task Force, said, "I hope that through this agreement, more citizens who find it difficult to use smartphones will be able to receive vaccination-related information, and I express my gratitude to KT for participating in this agreement."

Choi Jun-gi, head of KT AI/Big Data Business Division, said, "I hope the Vaccine Appointment Guidance G-Voicebot will help overcome COVID-19," and added, "We will continue to explore ways to contribute by collaborating with public institutions and local governments so that KT's AI technology can benefit the public."

This content was produced with the assistance of AI translation services.