[Photo] Dongdaemun-gu and Dongdaemun Police Station Joint 'Simulation Training for Unusual Complaints'

[Asia Economy Reporter Jongil Park] Dongdaemun-gu (Mayor Yu Deok-yeol) conducted a joint mock drill with the Dongdaemun Police Station on the morning of the 25th at 10 a.m. in the Dongdaemun-gu Office Comprehensive Civil Service Center to prepare for verbal abuse and assault situations that may occur during the process of assisting civil petitioners.

This mock drill was carried out to protect civil service officers and petitioners who may be exposed to danger, in response to the recent frequent occurrences of verbal abuse and assault within the civil service center.

In particular, the training was designed to enhance on-site response capabilities so that employees can respond as practiced in case of an emergency.

Accordingly, employees belonging to the 'Special Civil Petition Response Team' in the civil service center responded to petitions according to their assigned roles during the training scenarios, physically practicing roles that had previously only been confirmed through text.

Additionally, the comprehensive civil service center staff participated in training based on the Ministry of the Interior and Safety’s public official civil petition response manual, responding step-by-step to assumed situations of verbal abuse and assault by petitioners during civil service interactions.

Furthermore, to check the appropriateness of the response time and the process of police dispatch upon activation of the emergency bell, the emergency bell connected and operated in cooperation with the police station was activated.

Yu Deok-yeol, Mayor of Dongdaemun-gu, stated, “As situations involving verbal abuse and assault in the civil service center are becoming more frequent and severe, we have installed and are operating various safety devices such as emergency bells, CCTV, and recording telephones to ensure that civil service officers and visiting petitioners are not exposed to danger without protection. We will continue to pay close attention and make efforts through training so that these safety devices can actually be effective in emergencies, creating a safe civil service center for both employees and residents.”

This content was produced with the assistance of AI translation services.