Yoon Jong-kyu, Chairman of KB Financial Group, "Prudential Life Insurance Achieves Results Beyond Expectations"

Time for Communication with Prudential Life Employees and Executives

[Asia Economy Reporter Oh Hyung-gil] Prudential Life Insurance announced on the 17th that it held a communication session with KB Financial Group Chairman Yoon Jong-kyu and its employees to celebrate its 32nd anniversary.

Chairman Yoon attended the 'e-Townhall Meeting' held at Prudential Tower in Yeoksam-dong, Seoul, the previous day, and engaged in open and sincere conversations with employees through live broadcasts on YouTube and the company’s internal broadcasting system. This year’s management strategy directions discussed included ▲strengthening core competencies ▲expanding global & new growth engines ▲innovating financial platforms ▲leading sustainable management such as ESG (environment, social, governance) ▲fostering talent and realizing an open and creative organization.

Chairman Yoon said, "Even after joining KB Financial Group, we must become an organization that best protects customers’ interests and profits based on a customer-centric management philosophy," adding, "I hope you seek ways to create customer-centric products and service systems that can satisfy customers’ needs such as benefits, convenience, and enjoyment."

Regarding the direction of digital transformation, Chairman Yoon responded, "We must respond to changes by digitalizing everything related to IT, sales, and more through customer-centric digital platform innovation," and added, "It is necessary to create a digital environment where life planners can work efficiently, as well as digitalizing customer service and sales processes."

He continued, "Despite difficulties in face-to-face sales due to COVID-19, the first-year premium, a key indicator representing the insurance company’s ability to generate new contracts, exceeded the target by 10%, achieving results beyond expectations," and praised, "Maintaining the industry’s highest level in terms of profitability and soundness was possible thanks to your efforts."

Before the meeting, Chairman Yoon held a roundtable with life planners (LPs), and after the meeting, he toured the smart office and met with employees to encourage them.

This content was produced with the assistance of AI translation services.