SBI Savings Bank Eliminates Paper, Adopts Tablets for Work... Introduces 'Digital Counter System'

SBI Savings Bank has launched a digital counter system that allows financial transactions to be processed using digital devices. Photo by SBI Savings Bank

[Asia Economy Reporter Song Seung-seop] SBI Savings Bank announced on the 2nd that it will officially operate the ‘Digital Counter System,’ characterized by paperless financial transactions. With the introduction of this system, SBI Savings Bank will handle financial tasks, which were previously processed with paper documents, using various digital devices including tablet monitors.

SBI Savings Bank explained that customer convenience will increase and processing time will be drastically reduced, thereby enhancing efficiency. It was pointed out that handling tasks through paper documents was complicated and cumbersome. SBI Savings Bank expects that customer service and auxiliary task time will be reduced by about 20% compared to before, and document management costs will be cut by approximately 80%.

It is also expected to help protect financial consumers by preventing incomplete sales. When using the digital counter, electronic documents are stored in the computer system immediately upon completion, making it safer in terms of personal information protection. In addition, the bank plans to practice ESG (Environmental, Social, and Governance) management by reducing the use of paper documents.

An SBI Savings Bank official emphasized, “The introduction of the digital counter system not only increases convenience but also enables safe financial transactions,” adding, “It is a good opportunity to improve efficiency by increasing productivity at the company level.”

This content was produced with the assistance of AI translation services.