Son Byunghwan, Chairman of NongHyup Financial Group, Accelerates DT Promotion through Affiliate On-site Management

Son Byunghwan, Chairman of NongHyup Financial Group, chose NH NongHyup Capital as the first affiliate for his digital on-site management on the 31st of last month. At the next-generation system opening event held at the NH NongHyup Capital headquarters in Yeouido, a commemorative photo was taken with Lee Wonsam, Executive Director of NongHyup Information System (from the right in the photo), Hyun Singyun, Vice President of LG CNS, Park Taeseon, CEO of NongHyup Capital, Son Byunghwan, Chairman of NongHyup Financial Group, Lee Junwoo, Head of the NongHyup Capital Labor Union, Kim Kihyung, Vice President of NongHyup Capital, Jang Mikyung, Vice President of NongHyup Capital, and Kim Wontaek, Executive Director of KPMG. Photo by Lee Wonsam

[Asia Economy Reporter Kiho Sung] Sohn Byung-hwan, Chairman of NongHyup Financial Group, has taken direct action to realize the digital business goal of NongHyup Financial: 'All-Digital that customers can feel.' On the 1st, NongHyup Financial announced that Chairman Sohn will conduct 'Digital On-site Management' to inspect the digital transformation (DT) progress of its affiliates and encourage outstanding organizations and employees.

Chairman Sohn plans to visit outstanding DT promotion sites among NongHyup Financial affiliates every month to listen to the opinions of on-site employees and customers and reflect them in the group’s strategy. Through this, he aims to resolve inconveniences from the customer's perspective in NongHyup Financial’s digital transformation and enhance execution so that customers can truly experience the changes.

Accordingly, on the 31st of last month, Chairman Sohn chose NH NongHyup Capital as the first affiliate for his digital on-site management. The reason he selected Capital as the first destination was to encourage the efforts of the Capital DT promotion department, which is starting mobile app development immediately after opening the next-generation IT system, and to directly check if there are any customer inconveniences caused by the system overhaul.

NH NongHyup Capital opened its next-generation IT system, developed with an investment of about 30 billion KRW, at the end of February, completed a three-month stabilization process, and held a commemorative event on this day. NH NongHyup Capital built the industry’s first IT system based on a private cloud, establishing an IT service environment at the highest level in the sector, and laid the foundation for providing differentiated customer-centric services.

Chairman Sohn said, “NongHyup Financial will proactively invest in IT infrastructure and lead market trends through DT promotion that customers and employees can feel,” urging active participation from affiliates.

NongHyup Financial plans to invest about 500 billion KRW in the IT sector to ensure stable operation of digital systems, including 320 billion KRW for the bank, 48.4 billion KRW for life insurance, and 46.9 billion KRW for securities, to ensure no negligence in customer protection. In particular, NH Investment & Securities recently decided to invest 10 billion KRW to improve the performance of its Mobile Trading Service (MTS) system to cope with the rapidly increasing volume of online transactions.

Since the end of last year, measures such as expanding the main IT system and MTS servers twice have been completed to accommodate 600,000 simultaneous users, but proactively, the plan is to expand processing capacity to about 1 million users to minimize customer inconvenience.

Meanwhile, Chairman Sohn emphasized consumer protection by saying, “Please respond proactively so that customers do not experience inconvenience in service use due to IT failures or connection delays.”

This content was produced with the assistance of AI translation services.