"Open to Everyone"... Hana Bank Hosts 'Customer Happiness Idea Contest'

[Asia Economy Reporter Kiho Sung] Hana Bank announced on the 31st that it will hold the event "Customer Happiness Idea Contest," which listens to customers' wisdom and experience and rewards them with joy.

This contest is an "open contest" where anyone can propose their ideas regardless of whether they have a transaction with Hana Bank or not. Participation is possible 24 hours a day through the event page on the Hana Bank website and the Hana One Q mobile banking app, and it will run until the 30th of next month.

There are no restrictions on the topics that can be submitted to the contest. However, this contest gives preference to ideas related to ▲hyper-personalized financial products and services ▲elder-friendly financial products and services ▲improvements to inconveniences in non-face-to-face channels such as mobile banking and internet banking.

Customers who participate and propose ideas in the contest will also receive prizes. Among the customers who propose ideas, 100 people will be given 3,000 "Hana Money," which can be used like cash, and if the proposed idea is adopted, 100,000 "Hana Money" will be provided. Among the adopted ideas, the provider of the "Best Idea," selected through an internal review by Hana Bank, will receive 500,000 "Hana Money."

Last year, Hana Bank also selected ideas from customers and employees and reflected them in the system. Representative ideas that were selected as customer-tailored products and services and reflected in system improvements include ▲the "Exchange Wallet" with an added currency exchange gift function ▲the "Smart Counter Plus Service," which allows pre-application to reduce waiting time at branches ▲the "Biometric Authentication Service" for Hana One Q credit loan contracts.

Seongho Park, CEO of Hana Bank, said, "Listening carefully to every small inconvenience and precious opinion of customers is the first step to realizing the joy of customers and everyone's happiness," and added, "Through a new Hana Bank that actively reflects customers' proposals, we will create a 'bank that looks forward to tomorrow more than today.'"

This content was produced with the assistance of AI translation services.