Coinone Opens Offline Customer Service Center

Open from 10 AM to 6 PM on weekdays

Coinone Offline Customer Center, which started face-to-face customer service from the 28th (Source=Coinone)

[Asia Economy Reporter Gong Byung-sun] Domestic cryptocurrency exchange Coinone has opened an offline customer center and started face-to-face customer services.

On the 28th, Coinone announced that it opened an offline customer center on the first floor of its headquarters located in Yongsan-gu, Seoul.

The customer center features cryptocurrency specialist consultants and a personalized service desk for one-on-one support. Visiting customers can receive various consultation services, ranging from how to use Coinone, cryptocurrency trading advice, to measures for dealing with financial damage. The Coinone offline customer center operates from 10 a.m. to 6 p.m. on weekdays.

Previously, Coinone operated an offline customer center for two years starting in September 2017 but decided to operate only an online customer center to focus on its core business. However, due to the recent surge in interest in the cryptocurrency market and an increase in new customers, the offline customer center was reopened to stabilize operations. Coinone stated that it has more than doubled the existing customer center staff for the offline center.

A Coinone representative said, “We will enhance customer satisfaction through prompt responses by specialized consultants in transaction operations and security,” adding, “We will provide a trustworthy and safe trading service centered on the customer.”

This content was produced with the assistance of AI translation services.