Incheon Airport Corporation Launches Tenant Service Improvement Council

At the inauguration ceremony of the "Incheon Airport Tenant Service Improvement Council" held on the 21st in the conference room of Incheon International Airport Corporation, attendees including Baek Jeong-seon, Head of Passenger Division at Incheon International Airport Corporation (front row center in the photo), are taking a commemorative photo.

[Asia Economy Reporter Dongwoo Lee] Incheon International Airport Corporation announced on the 22nd that it held the 'Incheon Airport Tenant Service Improvement Council Inauguration Ceremony' to strengthen service support for more than 70,000 tenants at Incheon Airport.

The Tenant Service Improvement Council is a managerial-level consultative body consisting of departments in charge of service operations related to airport tenants, including resident organizations at Incheon Airport, airlines, and food and beverage companies, as well as the corporation and its subsidiaries.

Although practical exchanges among related departments to improve tenant services have been actively conducted so far, the corporation explained that it established this council based on the judgment that a more advanced horizontal exchange and cooperation system, as well as a platform for consensus-building, are necessary to achieve a breakthrough in service levels.

The council is composed of 23 members, including the Head of the Passenger Division of Incheon International Airport Corporation as the chairperson, corporation team leaders, and subsidiary heads. Through quarterly meetings, they plan to mutually share and directly seek solutions for major tenant-related issues, insufficient complaint handling, and field staff difficulties, covering all aspects of service.

Baek Jeong-seon, Head of the Passenger Division at Incheon International Airport Corporation, said, "Through the inauguration of this council, we expect to further enhance the service level for internal customers, the airport tenants, based on Incheon Airport's world-class airport service standards."

This content was produced with the assistance of AI translation services.