Seoul Gangseo-gu, Creation and Utilization of QR Codes for Sample Civil Complaint Forms

QR Codes for 6 Civil Petition Forms Attached to District Office Writing Stands...Reducing Form Completion and Waiting Times

[Asia Economy Reporter Jong-il Park] Filling out civil complaint forms has become easier and more convenient.

Gangseo-gu, Seoul (District Mayor Noh Hyun-song) has enabled residents visiting the district office to obtain certificates or file administrative reports to easily fill out civil complaint forms using QR codes.

The purpose is to increase satisfaction with civil services by allowing convenient access to examples of how to fill out civil complaint forms through QR codes.

While some residents who frequently visit government offices may not find civil complaint forms inconvenient or difficult, most residents who do not often enter government offices find it challenging to fill in the blanks on application forms.

Also, until now, examples of how to fill out civil complaint forms were only posted at the bottom of the writing desks, causing inconvenience as others had to wait if someone was filling out a form.

Accordingly, the district office created QR codes that link directly to sample images of civil complaint form examples and attached them to transparent splash guards installed on the writing desks in the civil service office.

The attached QR codes cover six types of forms: ▲Birth Report ▲Death Report ▲Marriage Report ▲Divorce Report ▲Passport Application ▲Passport Legal Guardian Consent Form. By scanning the QR code of the required civil complaint form with a smartphone, users can immediately view the sample.

With the use of these QR codes, civil complaint forms can be filled out anywhere, not just at the writing desks, reducing the time needed to complete forms and wait for service.

Additionally, this is expected to help maintain social distancing by preventing many civil petitioners from crowding around the writing desks in the civil service office.

Especially, as the use of QR codes becomes more common recently, such as for QR check-ins, it is expected that people of various age groups will be able to use this service easily.

A district official said, “Through this project, we can provide more convenient and prompt services to residents visiting the district office,” and added, “We will continue to do our best to offer various customized civil services that reflect residents’ expectations and demands.”

Meanwhile, the district operates a night civil service office every Thursday and has installed unmanned civil service issuance machines at subway stations with heavy foot traffic, carrying out various projects to provide high-quality civil services.

For inquiries, contact the Civil Service and Passport Division of Gangseo District Office.

This content was produced with the assistance of AI translation services.