Public Shopping, Dual IT System Setup for Call Center... Capturing New Customer Demand

Public Shopping Logo. [Photo by Public Shopping]

[Asia Economy Reporter Junhyung Lee] Public Shopping announced on the 25th that it has dualized the call center IT systems across two Internet Data Centers (IDCs) located in Sangam and Gasan, Seoul. This allows the call center to operate without interruption 24 hours a day even if a failure occurs at one center.

This dualization is a response to the increasing customer demand. Public Shopping attracted 4.5 million new subscribers last year alone. To accommodate customer demand, the call center lines were also expanded. The automatic order lines increased from 1,020 to 1,320, and the counselor lines increased from 330 to 430.

Public Shopping plans to accelerate improvements in customer service through the dualization of the call center IT systems and line expansion.

Meanwhile, to respond to COVID-19, Public Shopping operates customer consultation centers distributed between Sangam and Guro, Seoul. They have installed quarantine gates that can disinfect entrants entirely and are following quarantine rules such as maintaining distance between seats.

A Public Shopping official stated, "We have advanced the call center IT systems to respond to the increasing customer demand," adding, "We will comply with quarantine rules to prevent COVID-19 and strive for prompt and accurate customer service."

This content was produced with the assistance of AI translation services.