Yongsan-gu Launches Family Relationship Registration Video Service for Hangul-Only Households

Dedicated PC Installed at Family Relationship Registration Service Desk... Video Manuals Provided for Marriage, Birth, Divorce, and Death... Easy Search for Main Building Hanja Also Available

[Asia Economy Reporter Park Jong-il] According to Article 14 of the Basic Korean Language Act, official documents must be written in Hangul. However, an exception allows the use of Hanja when it is necessary to convey the meaning accurately. Family relationship registration forms, which are completed upon birth, death, marriage, or divorce, are a representative example.

Yongsan-gu (District Mayor Seong Jang-hyun) has introduced a family relationship registration service that is "easy to understand at a glance" for Hangul-only generations and elderly residents, receiving positive responses.

A dedicated PC with a video manual has been installed at the family relationship registration counter in the district office’s general civil service center, allowing any visitor to watch the manual while filling out the registration form.

The manual consists of four types: marriage, birth, divorce, and death. In particular, for Hangul-only generations who find it difficult to use Hanja, it enables immediate search of the Hanja for the bon-gwan (本貫, the place where an individual's ancestor originated).

An official from the district said, "There are many unfamiliar legal terms in the family relationship registration forms, causing difficulties for applicants in filling them out," and added, "We aim to reduce errors by informing people how to complete the forms through the video manual."

This manual program was developed by Yeonje-gu, Busan in 2018 and has been distributed free of charge to local governments nationwide.

In addition to the family relationship registration video service, the district is making efforts to improve civil services in various ways.

Recently, the general civil service center installed one laptop dedicated to audio playback, two audio mixers, one amplifier, and twelve speakers to broadcast a variety of music genres such as classical and jazz.

The atmosphere in the civil service center has been praised as much more pleasant.

Also, since January, the district has implemented the "4 PM Departmental Civil Service Inbox Clearing" project, encouraging departments to empty their electronic civil service inboxes daily at 4 PM and promptly handle civil service cases that have reached their legal deadlines or are delayed.

Seong Jang-hyun, Mayor of Yongsan-gu, stated, "The district’s general civil service center was certified as a Ministry of the Interior and Safety National Happiness Civil Service Center three times in 2013, 2015, and 2019," and added, "We will continue to provide the highest level of service nationwide."

This content was produced with the assistance of AI translation services.