Emergency Bell Installation at Gangbuk-gu Dong Community Centers to Handle Malicious Complaints

Pressing the Emergency Bell Automatically Connects to the 112 Control Room, Real-Time Voice Communication with Police Station Possible... Malicious Complaint Emergency Response Team Formed, Action Guidelines Established for Each Situation

[Asia Economy Reporter Park Jong-il] Gangbuk-gu (Mayor Park Gyeom-su) has installed an 'Emergency Bell for Malicious Civil Complaints Response' linked with the police station at the civil service counters of the neighborhood community centers.

Until now, there have been many cases where public officials working in departments directly interacting with citizens have complained of mental distress when malicious complaints occurred. The anxiety of ordinary residents visiting the civil service offices was also significant.

With the emergency bells now operational in all neighborhood community centers, an organic cooperation system with the police station has been established.

The emergency bell system works by automatically connecting to the 112 situation room when the button is pressed at the civil service counter. The situation is transmitted in real-time to the nearby police substation and patrol cars, enabling immediate police dispatch.

Wireless two-way communication is possible, allowing voice calls between the situation room operator and the civil service official.

Last year, Gangbuk-gu installed emergency bells in the district office’s comprehensive civil service office and other locations as a measure to protect frontline public officials from assault and verbal abuse by malicious complainants.

To enhance on-site response capabilities for special complaints, an emergency response team was also organized. Roles and action guidelines among civil service staff were meticulously divided to establish a prompt response system. The action guidelines include measures for calming and mediating malicious complainants, notifying and restraining illegal acts, on-site filming, and guiding visitors to evacuate according to the situation.

Park Gyeom-su, Mayor of Gangbuk-gu, said, “The emergency bell for malicious complaint response is the minimum device to protect frontline public officials and residents visiting the civil service counters. We will strive to create an environment where people can work safely and securely, providing highly trustworthy administrative services to residents.”

This content was produced with the assistance of AI translation services.