Fubon Hyundai Life Introduces Voice-to-Text Conversion and Text Analysis Solutions

On the 23rd, Fubon Hyundai Life announced that it has introduced voice-to-text conversion and text analysis solutions.

[Asia Economy Reporter Oh Hyung-gil] Fubon Hyundai Life announced on the 23rd that it has introduced voice-to-text conversion and text analysis solutions.

The voice-to-text conversion and text analysis solutions utilize speech recognition technology optimized for insurance telemarketing and call center customer consultations, enabling the conversion of call records into text and the analysis of important content and keywords generated during customer consultations.

In particular, by applying functions to verify compliance with key disclosure obligations and detect prohibited words, it prevents incomplete sales in advance. Additionally, through insurance sales script analysis and big data-based approaches, it can improve sales efficiency.

A representative from Fubon Hyundai Life stated, "We have introduced voice-to-text conversion and text analysis solutions to improve customer service and enhance sales efficiency," adding, "We will continuously improve customer-centric services by advancing sales processes through digitalization."

This content was produced with the assistance of AI translation services.