Without On-Site Visits, Efficiently Remote... 'K Doctor,' the Problem Solver for SMEs, Gains Popularity

From Analysis to Prescription: 661 Applications for Jungjingong Service in Two Months

In policy institutions' assessments of small and medium-sized enterprises (SMEs) management, non-face-to-face (untact) methods are emerging as the 'main trend.' Previously, the diagnostic system involved offline requests with experts visiting the site for evaluation, but due to COVID-19 and other factors, on-site visits by experts have often been restricted. The non-face-to-face diagnostic system, quickly introduced to allow companies to conduct regular self-assessments online, has taken root as it meets the urgent demand of companies seeking solutions amid the COVID-19 crisis.

According to the Small and Medium Business Corporation (SBC) on the 18th, as of the 15th, 661 diagnostic applications had been submitted to the non-face-to-face diagnostic system, which began service at the end of December last year. Considering that the actual service started on December 22, nearly 700 SMEs have accessed this system in less than two months.

SBC's non-face-to-face diagnostic system was introduced at the end of last year as part of the 'SME Difficulty Resolution Enterprise Diagnostic System (K-Doctor),' which applies a healthcare system approach focused on prevention and treatment. Just as individuals measure and manage their health status using smart healthcare devices or apps, this service focuses on enabling SMEs to manage their management status and capabilities remotely. The system was built to be freely accessible online anytime and anywhere without restrictions on location or time.

To achieve this, SBC applied artificial intelligence (AI) technology to big data accumulated from conducting enterprise diagnostics and information from both public and private sectors. Based on this, when an applicant company fills out 11 basic information items and optional fields, the system provides a total of 42 diagnostic results, including internal capability change trends and problem improvement scenarios. An SBC official explained, "It analyzes industry trends and the company's strengths and weaknesses, and even suggests solutions to management difficulties," adding, "It helps SMEs independently establish business plans."

Companies' evaluations have also been positive because the system easily diagnoses internal capabilities such as corporate competitiveness along with information like the industry prospects to which each company belongs. Based on this, strategic tasks are also suggested. Another advantage is recommending linked support projects to help efficiently utilize various policy support programs.

SBC plans to provide in-depth diagnostics and consulting services on-site with experts for companies in need based on the non-face-to-face diagnostic results. As cases of non-face-to-face diagnostics accumulate, it is expected that meaningful data for the SME sector and various industries can be produced. An SBC official emphasized, "We will support preventing management crises and resolving difficulties for companies."

This content was produced with the assistance of AI translation services.