Jungjingong Introduces Robotic Process Automation... Expected to Save 36,000 Work Hours Annually

Proactive Introduction of 30 Tasks

[Asia Economy Reporter Kim Cheol-hyun] The Small and Medium Business Corporation (Chairman Kim Hak-do, hereinafter referred to as SBC) announced on the 28th that it has introduced Robotic Process Automation (RPA) company-wide to promote digital transformation and service innovation, and is rapidly supporting small and medium-sized enterprises (SMEs) and ventures. Robotic Process Automation (RPA) is a program that automatically processes large volumes of simple and repetitive tasks 24 hours a day, which can improve employee work efficiency and has the advantage of being low-cost to implement without system changes.

SBC began introducing RPA in March last year and conducted demand surveys and in-depth interviews with internal staff. Based on this, they selected 30 tasks with significant improvement effects and high service perception through RPA introduction, such as policy fund review document printing, sending notifications, and work status alerts.

In particular, RPA development and introduction will be prioritized for tasks with many customer touchpoints and company-wide applicability, such as policy fund support, post-management, export voucher projects, and training projects, to improve the efficiency of SME support tasks. An SBC official said, "It is expected that about 36,000 hours of work time will be saved annually through the introduction of RPA," adding, "The additional secured work time is expected to allow us to focus our capabilities on more creative policy support."

SBC plans to continuously advance RPA based on user feedback and additionally introduce up to 40 more by the end of the year. Furthermore, it plans to introduce AI-based RPA to improve customer support services and working environments. Chairman Kim Hak-do said, "Last year, we set digital innovation as a key direction for institutional operation and actively worked on organizational reform by establishing a dedicated team," adding, "Based on SBC's digital innovation, we will take the lead in the digital transformation of small and medium-sized enterprises and ventures."

This content was produced with the assistance of AI translation services.