Shinhan Bank Mobile App 'SOL' Temporarily Down... Restored by 3 PM

Shinhan Bank Mobile Application (App) SOL

[Asia Economy Reporter Kwangho Lee] Shinhan Bank's mobile application (app) SOL experienced access disruptions on the 25th, causing inconvenience to users. This is analyzed to be due to a surge of users applying for the 10 million KRW loans available to small business owners in the 'Restricted Business Sectors' starting from that day.

According to Shinhan Bank, the SOL access disruption occurred around 10:40 AM that day. When launching the app, a message saying "Please wait a moment, you will be automatically connected" appeared along with an estimated waiting time, but users could not proceed to the next step, or even if connected, it took a considerable amount of time.

As user complaints surged, Shinhan Bank posted on its website, "We apologize for the delayed connection times of the Shinhan Bank SOL app," adding, "We are sorry for the inconvenience caused and will strive to prevent any further issues."

A Shinhan Bank official stated, "The access disruption seems to have been caused by the surge of users applying for loans targeted at small business owners in restricted business sectors," and added, "From 12 PM, we controlled the traffic to allow partial access, and by 3 PM, full recovery was completed."

This content was produced with the assistance of AI translation services.