Oasis Market "Efforts to Stabilize Dawn Delivery Service Amid Heavy Snowstorm Crisis"
Choi Woosik CEO "Securing Supply Through Emergency Orders"
"Considering Delivery Drivers' Safety as Well"
[Asia Economy Reporter Cha Min-young] Oasis Market has taken measures after the sudden heavy snowfall crisis yesterday caused disruptions in the dawn delivery service.
An Oasis Market official stated on the 7th, "Due to concerns about traffic and logistics chaos following the heavy snowfall news the previous evening, we coordinated in advance with courier companies to handle as many customer orders as possible. However, for customers whose orders were inevitably canceled due to concerns for the safety of delivery drivers, we provided additional points and issued an official apology."
Recently, Oasis Market's daily order volume has nearly doubled compared to the previous year, reaching an average of 15,000 orders per day. Especially with the spread of COVID-19 and the implementation of social distancing level 2.5, demand for online grocery shopping has increased, pushing the average order value per customer above 50,000 won. This is more than 10,000 won higher than the 30,000 to 40,000 won range seen in the second half of last year.
Severe cold waves are also expected this weekend, forecasting difficulties in the dawn delivery schedule. The dawn delivery service requires completing picking, packing, and delivery within a short time frame, making it highly susceptible to weather anomalies. In particular, since fresh food is delivered daily to the headquarters logistics center, logistics and delivery for producers are also expected to be challenging.
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Choi Woo-sik, CEO of Oasis Market, emphasized, "Although difficulties in the delivery schedule are anticipated due to the forecasted extreme cold wave over the weekend, we will make every effort to secure maximum inventory through emergency orders and coordinate in advance with courier companies to ensure stable dawn delivery service. At the same time, we will prioritize the safety of delivery drivers as much as possible."
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